Take Control of Your Account Security

According to the Federal Trade Commission, consumers reportedly lost 8.8 billion dollars collectively to scams and fraud in 2022 . All forms of communication including emails, text messages, voice calls, and letters can be methods scammers use to trick people. While this can be overwhelming, there are a few easy things you can do to protect yourself.

1. Ensure that your contact information is updated in your digital banking profile. In the event of suspected fraud, we can contact you in a timely manner. Update it by logging into your digital banking account, clicking your account name in the top right corner, selecting the ‘Contact Information’ option in the drop-down menu, and updating any blank or outdated information.
2. Enable account alerts to notify you when a transaction occurs or if a transaction fits certain criteria that you have determined. When you have enabled those alerts, make sure to review them as close to real-time as possible to validate the transactions. Below this list, please find a quick video to walk you through this short process.
3. We recommend all business checking accountholders enroll in our new anti-fraud service, Positive Pay, which helps alert business owners to potential ACH and check fraud. Using Positive Pay is simple. First, you will set it up with a list of verified payees. Then, you will receive daily email alerts prompting you to confirm if transactions match your records. Positive Pay allows you to flag fraudulent transactions quickly and even report inconsistencies, like check numbers, dollar amounts, and payees back to you. Get enrolled today by calling our product support team at 636-940-5555.
4. Being aware of common scamming methods can better prepare you to spot and report potential fraud early.