SEVERE WEATHER UPDATE: To ensure your safety, all St. Louis area banking centers will be closed on Saturday, November 29. For assistance, please contact our Customer Care team at 636-940-5555 Monday–Friday, 8:30 a.m.–5 p.m., and Saturday, 9 a.m.–12 p.m. CST. You can also access your accounts anytime via Digital Banking or our mobile app. Stay safe and warm!
Health savings accounts. Savings accounts that build basic financial literacy. Money market accounts. And more ways to grow your money.
Reduce your mortgage rate or monthly payments, consolidate credit card debt, or fund other financial goals.
Reduce your mortgage rate or monthly payments, consolidate credit card debt, or fund other financial goals.
Health savings accounts. Savings accounts that build basic financial literacy. Money market accounts. And more ways to grow your money.
Health savings accounts. Savings accounts that build basic financial literacy. Money market accounts. And more ways to grow your money.
Health savings accounts. Savings accounts that build basic financial literacy. Money market accounts. And more ways to grow your money.
Reduce your mortgage rate or monthly payments, consolidate credit card debt, or fund other financial goals.
Reduce your mortgage rate or monthly payments, consolidate credit card debt, or fund other financial goals.
Mortgage Credit Builder Loan Program
Health savings accounts. Savings accounts that build basic financial literacy. Money market accounts. And more ways to grow your money.
Health savings accounts. Savings accounts that build basic financial literacy. Money market accounts. And more ways to grow your money.
Enjoy easy access to your checking, savings, or money market account and all the other conveniences of a Visa® debit card.
It’s easy to add your debit or credit card to your digital wallet. For detailed instructions, Apple users visit Apple Wallet,® and Android users visit Google Wallet.®
Please report a lost or stolen debit card to the bank as soon as possible.
During normal business hours, call 636-940-5555.
After regular business hours, call our Debit Card Hotline at 1-800-472-3272.
Debit card fraud alerts are an important way to keep you aware of any suspicious transaction activity in your account. You’re automatically enrolled when you order a debit card.
Should we detect suspicious activity, we’ll send a message to your mobile number. Customers with landline phone numbers will receive a voice message alert. To update your mobile or landline number, contact us at 636-940-5555.
Texts from this service will appear on your mobile device from 877-253-8962 and begin with “FreeMSG 1st State Bk St Charles Fraud Center.” If you receive a text, please confirm the transaction and reply with “yes.” If you did not authorize the transaction, reply with “no.”
Please note: First State Bank of St. Charles will never contact you via phone, text, or email to request any sensitive personal information such as your Digital Banking password or PIN.
Health savings accounts. Savings accounts that build basic financial literacy. Money market accounts. And more ways to grow your money.
Frequently Asked QuestionsA few common questions, answered.
Notify First State Bank immediately by calling our Customer Care team at 636-940-5555. They’re available Monday-Friday, 8:30 a.m. – 5 p.m., and Saturday, 9 a.m. – 12 p.m. CST. Your lost or stolen debit card will be suspended and a new one issued for a $6.00 fee. After regular business hours, please contact our card hotline at 1-800-472-3272.
After reaching the hotline to cancel your current card, please contact the bank on the next regular business day to order a replacement card. For more detailed information, please refer to your Customer Agreement.
Call 1-800-992-3808 to reset your PIN.
Call our Customer Care team at 636-940-5555 Monday-Friday, 8:30 a.m. – 5 p.m., and Saturday, 9 a.m. – 12 p.m. CST for assistance or stop by any of First State Bank’s convenient locations during regular business hours. We will be more than happy to order you a replacement Visa debit card for a $6.00 fee.
As a precaution, you should always store your Visa debit card in your wallet or a protective case to protect the magnetic strip and keep it from being marred or damaged.
You can reduce your risk of fraud by not giving out your card information and by regularly checking your account activity online. If you suspect fraudulent activity on your Visa debit card, please call our Customer Care team at 636-940-5555 Monday-Friday, 8:30 a.m. – 5 p.m., and Saturday, 9 a.m. – 12 p.m. CST.
If you suspect fraudulent activity on your Visa debit card, please call our Customer Care team at 636-940-5555 Monday-Friday, 8:30 a.m. – 5 p.m., and Saturday, 9 a.m. – 12 p.m. CST. After regular business hours or on a holiday, please call our card hotline at 1-800-472-3272, then call the bank on the next regular business day to order a replacement card.
If you have plans to travel outside the country, please call our Customer Care team at 636-940-5555 Monday-Friday, 8:30 a.m. – 5 p.m., and Saturday, 9 a.m. – 12 p.m. CST before your trip to ensure your Visa debit card will work properly during your travels.
Yes, as long as you and the other person complete the application process and are approved for debit cards. To begin the application process, call our Customer Care team at 636-940-5555. They’re available Monday-Friday, 8:30 a.m. – 5 p.m., and Saturday, 9 a.m. – 12 p.m. CST.
1Visa® Zero Fraud Liability Protection provides coverage for unauthorized transactions. Visa Zero Fraud Liability Protection does not apply to ATM transactions or PIN transactions not processed by Visa. Consult your Visa Cardholder Agreement or contact Visa for specific details.
2The number of ATMs available in the MoneyPass network is subject to change.
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